Refund Policy
Last updated: 12/5/2025
1. General Policy
We strive to provide the best AI generation service. However, due to the nature of digital goods and AI generation costs, we generally do not offer refunds for credits that have already been used or purchased, except as required by law or under specific circumstances outlined below.
2. Subscription Refunds
You may cancel your subscription at any time. If you cancel, your subscription will remain active until the end of the current billing period. We do not offer pro-rated refunds for unused time or credits in the current billing cycle.
3. Credit Pack Refunds
One-time credit pack purchases are non-refundable once the credits have been added to your account, unless the purchase was made in error and reported within 24 hours without any credits being used.
4. Technical Issues
If you experience technical issues that prevent you from using the service or if the AI fails to generate an output for a valid request (resulting in a system error), the credits for that specific generation are automatically refunded to your account. If this does not happen, please contact us.
5. Contact Us
If you believe you are entitled to a refund or have questions about this policy, please contact our support team at [email protected]. Please include your account email and transaction details.